Get to know Emanuela Kontent: bringing art stories to life in The Netherlands, Belgium, and France!

What excites you the most about transitioning from a customer service role to a business manager for The Netherlands, Belgium, and France at Guide-ID?
What excites me the most about this transition is the opportunity to use my customer service experience to drive business growth and strengthen client relationships in these vibrant markets. Understanding the unique needs and preferences of customers in The Netherlands, Belgium, and France allows me to tailor our offerings more precisely, ensuring we meet their expectations. Additionally, I'm thrilled about the chance start implementing innovative solutions and expanding Guide-ID's presence in these regions.

Having worked closely with customers, what unique insights do you bring to your new role in fostering strong client relationships and acquiring new clients?
Working closely with customers has provided me with more insight into their preferences, and the value and quality they expect from our products. I will certainly bring a customer-centric approach to my new role, focusing on listening the clients' needs and proactive problem-solving. My experience has taught me the importance of personalized service and building trust through consistent, transparent communication. I believe these insights will be invaluable in acquiring new clients and nurturing long-term relationships with all our clients.

Can you share a memorable experience or a favourite exhibition you've encountered through your work with Guide-ID?
I would say that one of my favourite exhibitions will remain the museum “Ons' Lieve Heer op Solder”. The building itself is majestic, but it is as well such an important aspect of Dutch history that not many know about. I thoroughly enjoyed exploring all the floors and sub-floors. It felt like a maze, like an exploration and it was of course made easy and interesting with the usage of our Podcatcher. I believe that it is a museum worth visiting for all age groups because everyone will find something magical inside that will peak their attention.

What do you find most rewarding about helping museums use the Podcatcher Pro to enhance visitors' experiences?
The most rewarding aspect is witnessing how the Podcatcher Pro transforms a visitor's experience by making it more interactive and engaging. It allows visitors to connect with the exhibits on a deeper level through audio guides and its features. The positive feedback from both museums and visitors, particularly when they share how our technology has enriched and improved their exhibits, is incredibly gratifying. Knowing that we're contributing to educational and cultural enrichment is what makes this work so fulfilling.

As someone who values curiosity and learning, how do you plan to inspire the same enthusiasm in the museums you work with and their visitors?
I plan to inspire enthusiasm by fostering a culture of curiosity and continuous improvement within the museums. This includes collaborating with museum staff to develop innovative and engaging content that leverages the capabilities of the Podcatcher Pro. By showcasing successful case studies and sharing best practices, I aim to demonstrate the transformative power of our technology. This should enhance the visitor experience and spark a passion for learning and exploration in all who visit a particular museum or historical site.